Patient Services Coordinator (Front Desk)

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to Ten-thou­s

Generous retirement plan matching 5–7%

Free parking and Orca transit passes

Employee Assistance Program

Caregiver support program

Job summary

Overlake Medical Center and Clinics in Bellevue is seeking a Patient Services Representative to provide front desk and patient services. You will coordinate communications among staff, patients and providers about the check-in process and ensure records are distributed via the Epic EMR system.

The role requires a high level of customer service, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients and coordinate communications among staff, patients and providers about the patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.
• Perform clerical, scheduling and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication

Multi-tasking

Organization

Attention to detail

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center and Clinics in Bellevue is seeking a Patient Services Representative to provide front desk and patient services. You will coordinate communications among staff, patients and providers about the check-in process and ensure records are distributed via the Epic EMR system.

The role requires a high level of customer service, strong communication skills, and the ability to multitask in a fast-paced environment.