Urgent Care Patient Experience Specialist

MedStar Health; Oak Court (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health Urgent Care seeks a front desk/appointment specialist to greet patients, register demographics, verify insurance, collect co-pays, and schedule follow-ups, tests, and referrals, ensuring smooth patient flow.

Responsibilities include checking in patients, intake, handling time-of-service payments, updating records, coordinating with providers, and supporting efforts to improve the patient experience. This role emphasizes accuracy, courtesy, and teamwork.

Qualifications

• High school diploma or GED; substitution allowed for work experience.
• 1 year of relevant education may substitute for 1 year of required work experience.
• Experience in customer service, preferably in health care; familiarity with computerized schedules, registration systems and electronic records.
• Working knowledge of IDX/GE Centricity business.

Responsibilities

• Greet patients and serve as initial contact in the practice or department.
• Register patients and verify insurance; collect co-payments and Time-of-Service payments.
• Schedule appointments, follow-ups and referrals; prepare requisitions for tests as applicable.
• Answer the telephone per policy; provide telephone triage and route messages.
• Prepare and update forms, reports and records; scan and index information for medical records.

Skills

Customer service

Communication

Telephone etiquette

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care seeks a front desk/appointment specialist to greet patients, register demographics, verify insurance, collect co-pays, and schedule follow-ups, tests, and referrals, ensuring smooth patient flow.

Responsibilities include checking in patients, intake, handling time-of-service payments, updating records, coordinating with providers, and supporting efforts to improve the patient experience. This role emphasizes accuracy, courtesy, and teamwork.