Urgent Care Patient Experience Coordinator

MedStar Health; Hanover (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health Urgent Care in Hanover, MD seeks a friendly front desk Associate to greet patients, register and coordinate flow, collect co-pays, and update demographics and insurance information. You will also help schedule appointments and provide follow-up requisitions in a timely manner.

The role requires strong customer service and knowledge of medical terminology, with CPR certification within 90 days.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.
• Experience in health care setting preferred.

Responsibilities

• Contributes to the achievement of department goals and adheres to policies, procedures, quality standards and safety standards.
• Manages the intake of patients into the practice, screens for emergent conditions, registers and verifies insurance, and explains patient responsibility for payment; collects copayments and posts time-of-service payments.
• Schedules appointments including follow-up and referral appointments; completes requisitions for tests as applicable.
• Answers the telephone and provides triage; disseminates messages and prioritizes calls.
• Prepares and updates forms, reports and records; scans and indexes information for medical records.
• Contacts patients regarding missed appointments; monitors no-shows and enters data into the system.
• Performs check-out procedures by inputting charges and updating demographics and insurance information.
• Supports initiatives to implement new technology and programs to improve patient experience.
• Ensures optimal patient flow by managing variable patient volume and collaborating with team members.
• Maintains neat appearance of the work area to reflect MedStar Health positively.
• Participates in meetings and committees as needed; adheres to high reliability organization principles and Just Culture.
• Participates in quality and service improvement teams.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care in Hanover, MD seeks a friendly front desk Associate to greet patients, register and coordinate flow, collect co-pays, and update demographics and insurance information. You will also help schedule appointments and provide follow-up requisitions in a timely manner.

The role requires strong customer service and knowledge of medical terminology, with CPR certification within 90 days.