Patient Experience & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care in Washington, DC is seeking a friendly front desk associate to greet patients, register demographics, collect co-pays, and schedule follow-ups. You will be the first contact to ensure a smooth patient flow.

Responsibilities include coordinating appointments, updating records, processing payments, and supporting clinical teams to improve the patient experience. Requires high school diploma and customer service experience.

Qualifications

• High School Diploma or GED required; one-year substitutable for one year of experience.
• Experience in healthcare customer service preferred; familiarity with scheduling and electronic records advantageous.
• CPR certification within 90 days; other certifications may vary by department.

Responsibilities

• Greet patients and serve as initial contact point, guiding through check-in and check-out.
• Schedule appointments, register patients, verify insurance and collect co-pays.
• Process time-of-service payments and update patient demographics and insurance details.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Education

High School Diploma or GED

Tools

IDX / GE Centricity

Job description

MedStar Health Urgent Care in Washington, DC is seeking a friendly front desk associate to greet patients, register demographics, collect co-pays, and schedule follow-ups. You will be the first contact to ensure a smooth patient flow.

Responsibilities include coordinating appointments, updating records, processing payments, and supporting clinical teams to improve the patient experience. Requires high school diploma and customer service experience.