Patient Experience Navigator - Urgent Care

MedStar Health; Maryland; On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health Urgent Care in the United States is seeking a friendly front desk associate to greet patients, register demographics, verify insurance, collect co-pays, and ensure smooth flow through the clinic.

Responsibilities include scheduling appointments, handling time-of-service payments, updating records, providing follow-up requisitions, and supporting a courteous, high-quality patient experience.

Qualifications

• High School Diploma or GED required or equivalent.
• Prefer experience with computerized scheduling and registration systems.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet patients and coordinate intake in the practice or department.
• Register patients, verify insurance and explain payments.
• Collect co-pays and time-of-service payments; post charges promptly.
• Schedule appointments, including follow-ups and referrals.
• Update demographic and insurance information; manage records.
• Answer phones, provide triage and route messages appropriately.
• Support patient flow and participate in quality/service improvement.

Skills

Interpersonal skills

Communication (oral & written)

Telephone etiquette

Prioritization under pressure

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care in the United States is seeking a friendly front desk associate to greet patients, register demographics, verify insurance, collect co-pays, and ensure smooth flow through the clinic.

Responsibilities include scheduling appointments, handling time-of-service payments, updating records, providing follow-up requisitions, and supporting a courteous, high-quality patient experience.