Urgent Care Patient Experience Coordinator

MedStar Health; Annapolis (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health Urgent Care is seeking an experienced front desk/medical office assistant to greet patients, register and verify insurance, and collect co-pays. The role supports smooth patient flow, coordinates appointments, and assists with documentation and communications across care teams.

The ideal candidate will have strong patient-service skills, basic medical terminology knowledge, and the ability to manage multiple tasks in a busy clinic environment.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication.
• Ability to perform under pressure and prioritize tasks in a fast-paced environment.

Responsibilities

• Greet patients and serve as the initial contact point in the practice.
• Register patients, verify insurance, collect co-pays, and process Time-of-Service payments.
• Schedule appointments and manage follow-ups and referrals.
• Answer phones, provide triage, and disseminate messages appropriately.
• Prepare forms and entries for the medical record and assist in data entry.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care is seeking an experienced front desk/medical office assistant to greet patients, register and verify insurance, and collect co-pays. The role supports smooth patient flow, coordinates appointments, and assists with documentation and communications across care teams.

The ideal candidate will have strong patient-service skills, basic medical terminology knowledge, and the ability to manage multiple tasks in a busy clinic environment.