Urgent Care Patient Experience Specialist

MedStar Health; Waldorf (MD); On-site; USD 26,000 - 47,000; Full time

Job summary

MedStar Health Urgent Care seeks a friendly front desk associate to be the first contact for patients, greeting them professionally and coordinating efficient flow through the clinic. You will register patients, verify insurance, collect co-pays, post payments, and provide test requisitions for follow-up.

The role supports new technology and patient experience initiatives, maintaining accurate records and backing up team members during busy periods.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.

Responsibilities

• Greet patients and coordinate flow through the practice.
• Register patients, verify insurance, and explain patient responsibility; collect co-pays and process time-of-service payments.
• Schedule appointments and prepare test requisitions.
• Answer the telephone and provide telephone triage.
• Maintain and update forms, reports, and patient records in the medical system.
• Follow up on missed appointments and monitor no-shows; document in the system.
• Complete front desk checkout by entering charges and updating demographics and insurance information.
• Support initiatives to improve patient experience and adopt new technology.
• Collaborate with colleagues and providers to ensure smooth patient flow and service quality.
• Adhere to high reliability principles and Just Culture; participate in quality improvement teams.

Skills

Customer service

Communication skills

Telephone etiquette

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Job description

MedStar Health Urgent Care seeks a friendly front desk associate to be the first contact for patients, greeting them professionally and coordinating efficient flow through the clinic. You will register patients, verify insurance, collect co-pays, post payments, and provide test requisitions for follow-up.

The role supports new technology and patient experience initiatives, maintaining accurate records and backing up team members during busy periods.