Urgent Care Patient Concierge and Coordinator

MedStar Health; Lexington Park (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care in Lexington Park, MD seeks a friendly front desk associate to greet patients, coordinate scheduling, collect co-pays, and ensure accurate demographic and insurance data entry.

You will support patient flow by processing Time-of-Service payments, updating records, and assisting with test requisitions while upholding MedStar Health’s standards and patient experience.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and accurate data entry.
• Strong telephone etiquette and professionalism.

Responsibilities

• Greet patients in a courteous and professional manner.
• Schedule appointments and manage referrals as needed.
• Verify insurance and document patient responsibility.
• Collect co-payments and process Time-of-Service payments.
• Update demographic and insurance information in the system.
• Prepare test requisitions and assist with patient flow.

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care in Lexington Park, MD seeks a friendly front desk associate to greet patients, coordinate scheduling, collect co-pays, and ensure accurate demographic and insurance data entry.

You will support patient flow by processing Time-of-Service payments, updating records, and assisting with test requisitions while upholding MedStar Health’s standards and patient experience.