Patient Experience & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health Urgent Care in Washington, DC is seeking a friendly front desk receptionist to serve as the first contact for patients. You will greet in a courteous and professional manner, register patients, collect co-pays, process time-of-service payments, and update demographic and insurance information.

You will schedule appointments, handle follow-ups and referrals, answer calls, triage, and help direct patients to tests.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective oral and written communication.
• Ability to perform well in a high-pressure environment and prioritize work to support multiple medical providers.

Responsibilities

• Contributes to department goals while adhering to policies, procedures, and safety standards.
• Manages patient intake: screens for emergent conditions, verifies insurance, collects co-pays, and posts Time-of-Service payments.
• Schedules appointments, including follow-ups and referrals, and prepares test requisitions as applicable.
• Answers phone calls, provides telephone triage, and routes messages appropriately.
• Prepares and updates forms and records; scans and indexes documents to keep patient records flowing.
• Contacts patients about missed appointments and tracks no-shows; enters data into the system.
• Performs check-out procedures by inputting charges and verifying demographics and insurance information.
• Supports organization initiatives and seeks improvements in administrative processes and patient experience.

Skills

Interpersonal communication

Customer service

Medical terminology

Education

High School Diploma or GED

1 year relevant education may substitute for 1 year of required work experience

Job description

MedStar Health Urgent Care in Washington, DC is seeking a friendly front desk receptionist to serve as the first contact for patients. You will greet in a courteous and professional manner, register patients, collect co-pays, process time-of-service payments, and update demographic and insurance information.

You will schedule appointments, handle follow-ups and referrals, answer calls, triage, and help direct patients to tests.