Urgent Care Patient Experience Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health Urgent Care is seeking an associate to greet patients, manage admissions, register patients, collect co-pays and process Time-of-Service payments. The role ensures smooth patient flow, accurate data entry, and timely follow-up scheduling.

The successful candidate will handle telephone triage, update records, and support continuous improvement initiatives to elevate the patient experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• CPR certification within 90 days required; additional unit/specialty certifications may vary by department.

Responsibilities

• Greets patients and coordinates efficient patient flow through the practice.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Written communication

High-pressure environment

Education

High School Diploma or GED

Job description

MedStar Health Urgent Care is seeking an associate to greet patients, manage admissions, register patients, collect co-pays and process Time-of-Service payments. The role ensures smooth patient flow, accurate data entry, and timely follow-up scheduling.

The successful candidate will handle telephone triage, update records, and support continuous improvement initiatives to elevate the patient experience in a fast-paced environment.