Urgent Care Patient Experience Coordinator

MedStar Health; Oak Court (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health Urgent Care is seeking a friendly, organized front-desk associate to greet patients and manage registration, co-pays, and insurance verification. You will schedule follow-ups and tests, and ensure smooth patient flow through the facility.

You will handle Time-of-Service payments, update patient records, and support continuous improvement in the patient experience while upholding MedStar Health's standards for reliability and care quality.

Qualifications

• High School Diploma or GED required or equivalent
• One year of relevant education may substitute for one year of work experience
• Experience in customer service in health care preferred
• Familiarity with IDX/GE Centricity systems

Responsibilities

• Greet patients and direct them to appropriate services.
• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and coordinate follow-up tests.
• Process Time-of-Service payments and update demographic/insurance data.
• Maintain accurate patient records and prepare reports as needed.
• Support efficiency in patient flow and back-up teammates as required.

Skills

Customer service

Telephone etiquette

Medical terminology

Communication

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care is seeking a friendly, organized front-desk associate to greet patients and manage registration, co-pays, and insurance verification. You will schedule follow-ups and tests, and ensure smooth patient flow through the facility.

You will handle Time-of-Service payments, update patient records, and support continuous improvement in the patient experience while upholding MedStar Health's standards for reliability and care quality.