Patient Experience Coordinator - Urgent Care

MedStar Health; Hyattsville (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care in Hyattsville, MD is hiring a front desk/registration associate responsible for greeting patients, verifying insurance, collecting co-pays, and scheduling. You will manage patient flow and ensure accurate charge posting.

The role emphasizes excellent communication, high-volume tolerance, and adherence to safety and privacy standards. CPR/BLS within 90 days and prior health-care experience preferred; HS diploma or GED required.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients, verify insurance, collect co-pays, and post charges.
• Schedule appointments and prepare test requisitions as applicable.
• Answer phones, provide triage, and relay messages as needed.
• Maintain accurate records and update patient information in the system.

Skills

Interpersonal skills

Customer service

Medical terminology

Oral and written communication

Telephone etiquette

Education

High School Diploma or GED

Job description

MedStar Health Urgent Care in Hyattsville, MD is hiring a front desk/registration associate responsible for greeting patients, verifying insurance, collecting co-pays, and scheduling. You will manage patient flow and ensure accurate charge posting.

The role emphasizes excellent communication, high-volume tolerance, and adherence to safety and privacy standards. CPR/BLS within 90 days and prior health-care experience preferred; HS diploma or GED required.