Patient Experience & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); Presencial; USD 26.000 - 45.000; Jornada completa

Descripción de la vacante

MedStar Health seeks an organized front-desk associate to greet patients, register them, and manage efficient patient flow in a busy practice or department.

Responsibilities include verifying insurance, collecting co-pays, scheduling visits, and supporting billing and records with accuracy and care. This role emphasizes patient experience and adherence to policies and safety standards.

Formación

• High school diploma or GED required; one year of related education may substitute for experience.
• Less than 1 year to 1 year of healthcare customer service experience preferred; familiarity with scheduling systems encouraged.
• Knowledge of IDX/GE Centricity is preferred.

Responsabilidades

• Greets patients and coordinates efficient patient flow in the department.
• Registers patients, verifies insurance, and explains patient responsibilities and co-pays.
• Schedules appointments, including follow-ups and referrals, and prepares test requisitions as needed.
• Answers phones with professional etiquette and triages calls using available information systems.
• Prepares and files forms and reports; scans and indexes records to keep patient data up-to-date.
• Contacts patients regarding missed appointments and tracks no-shows.
• Processes patient charges at checkout and updates demographic and insurance data.
• Supports adoption of new technologies and initiatives to improve patient experience.
• Maintains clean, professional front-office appearance and supports team members as needed.
• Participates in meetings and quality improvement initiatives.

Conocimientos

Interpersonal communication

Medical terminology

High-pressure environment

Excellent customer service

Telephone etiquette

Educación

High School Diploma or GED

Education substitution: 1 year

Herramientas

IDX/GE Centricity

Descripción del empleo

MedStar Health seeks an organized front-desk associate to greet patients, register them, and manage efficient patient flow in a busy practice or department.

Responsibilities include verifying insurance, collecting co-pays, scheduling visits, and supporting billing and records with accuracy and care. This role emphasizes patient experience and adherence to policies and safety standards.