Patient Experience & Scheduling Coordinator

MedStar Health; Rossville (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health is seeking a front desk/registration associate to greet patients and coordinate efficient flow through the clinic. You will register patients, collect co-pays, verify insurance, schedule appointments, and manage time-of-service payments.

You’ll update demographics and ensure smooth patient transitions to tests and follow-ups. Applicants should have strong customer service skills, knowledge of medical terminology, and the ability to multitask in a fast-paced environment while

Qualifications

• High school diploma or GED required with substitute education for experience.
• Experience in health care settings and with computerized registration systems preferred.
• Good telephone etiquette and professional interaction with patients.

Responsibilities

• Greet patients courteously and manage intake to maintain smooth flow.
• Schedule, register, and verify demographics and insurance; collect co-pays.
• Post payments, update records, and coordinate tests and follow-ups.
• Provide messaging, triage calls, and relay information to providers.
• Maintain neat front office and support continuous improvements.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Organization and prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a front desk/registration associate to greet patients and coordinate efficient flow through the clinic. You will register patients, collect co-pays, verify insurance, schedule appointments, and manage time-of-service payments.

You’ll update demographics and ensure smooth patient transitions to tests and follow-ups. Applicants should have strong customer service skills, knowledge of medical terminology, and the ability to multitask in a fast-paced environment while