Patient Access & Care Coordinator

MedStar Health; Gaithersburg (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Gaithersburg, MD is seeking a friendly front desk representative to greet patients and manage flow through the department. You will register patients, verify insurance, collect co-pays, and coordinate follow-up appointments and test requisitions.

The role requires excellent communication, basic knowledge of medical terminology, and the ability to handle high patient volume with professionalism and care.

Qualifications

• High school diploma or GED required.
• Experience in a healthcare setting preferred and knowledge of patient intake.
• Familiarity with scheduling, registration systems, and patient records is a plus.

Responsibilities

• Greet patients professionally and coordinate efficient patient flow.
• Register patients, verify insurance, collect co-pays, and post transactions.
• Schedule follow-ups and referrals; process tests requisitions.
• Answer phone calls, triage, and relay messages promptly.
• Update and scan patient documents; maintain accurate medical records.
• Notify patients of missed appointments and manage no-shows.
• Support front desk operations and contribute to process improvements.
• Maintain neat, welcoming reception areas reflecting MedStar Health.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Gaithersburg, MD is seeking a friendly front desk representative to greet patients and manage flow through the department. You will register patients, verify insurance, collect co-pays, and coordinate follow-up appointments and test requisitions.

The role requires excellent communication, basic knowledge of medical terminology, and the ability to handle high patient volume with professionalism and care.