Patient Experience & Scheduling Coordinator

MedStar Health; Brandywine (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an efficient front-desk/registration specialist to greet patients, verify insurance, collect co-pays, and manage appointments. You will coordinate patient flow and handle time-of-service payments while updating demographics and test requisitions.

This role requires excellent customer service, strong communication, and the ability to work in a high-paced healthcare environment with attention to detail in medical records and charge processing.

Qualifications

• High school diploma or GED required; education may substitute for work experience
• Experience in healthcare customer service preferred; knowledge of medical terminology helpful
• Experience with registration systems and handling payments is a plus
• Familiarity with IDX/GE Centricity is preferred
• Excellent telephone and interpersonal skills required

Responsibilities

• Greet patients and coordinate patient flow in the department
• Register patients, verify insurance and collect co-pays
• Schedule appointments and process tests requisitions
• Answer phones and provide triage and messages
• Update and manage patient records and demographics
• Ensure timely data entry of charges and patient information
• Support patient experience improvements and initiatives
• Maintain neat front office appearance and participate in committees

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Oral and written communication

High-pressure environment

Organization and prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking an efficient front-desk/registration specialist to greet patients, verify insurance, collect co-pays, and manage appointments. You will coordinate patient flow and handle time-of-service payments while updating demographics and test requisitions.

This role requires excellent customer service, strong communication, and the ability to work in a high-paced healthcare environment with attention to detail in medical records and charge processing.