Patient Experience Coordinator - Front Desk & Scheduling

MedStar Health; Millbrook (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a front desk receptionist to greet patients, register visitors, and coordinate efficient patient flow within the department. You will handle insurance verification, co-pays, and TOS payments while updating demographic and test requisitions.

Responsibilities include scheduling, telephone triage, and providing excellent patient service. CPR certification is required, and experience with IDX/GE Centricity is preferred.

Qualifications

• High school diploma or GED required with 1 year education acceptable in lieu of experience.
• Experience in healthcare or busy front desk environments preferred.
• Strong customer service and communication skills essential.

Responsibilities

• Greet patients and manage flow, schedules, and registrations.
• Verify insurance, collect co-pays, and process time-of-service payments.
• Update demographics, schedule follow-ups, and prepare tests requisitions.
• Answer phones, triage calls, and relay messages to appropriate staff.
• Maintain accurate records and support patient experience initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a front desk receptionist to greet patients, register visitors, and coordinate efficient patient flow within the department. You will handle insurance verification, co-pays, and TOS payments while updating demographic and test requisitions.

Responsibilities include scheduling, telephone triage, and providing excellent patient service. CPR certification is required, and experience with IDX/GE Centricity is preferred.