Cardiology Patient Experience Coordinator

MedStar Health; Rosedale (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a friendly and organized medical receptionist to greet patients and manage front desk operations in a fast-paced health care setting. You will verify insurance, collect co-pays, schedule appointments, and support a smooth patient flow across departments.

We value strong communication, accuracy in data entry, and the ability to handle busy periods while maintaining professional patient interactions.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high‑pressure environment to organize and prioritize work.

Responsibilities

• Greet patients and coordinate workflow to ensure efficient patient flow.
• Register patients, verify insurance and explain patient responsibility for payments.
• Schedule appointments, handle prep/test requisitions, and collect co‑payments.
• Answer phones, provide triage and relay messages to appropriate staff.
• Update and file forms and records, scan and index information for medical records.
• Notify patients of missed appointments and track no-shows.
• Input charges and verify demographic and insurance data at checkout.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Organization & prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a friendly and organized medical receptionist to greet patients and manage front desk operations in a fast-paced health care setting. You will verify insurance, collect co-pays, schedule appointments, and support a smooth patient flow across departments.

We value strong communication, accuracy in data entry, and the ability to handle busy periods while maintaining professional patient interactions.