Urgent Care Patient Services Rep - Front Desk & Scheduling

Overlake Medical Center & Clinics; Fayetteville (NC); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Free parking

Transit passes

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative for Newcastle Urgent Care in Newcastle. You will deliver front desk and patient services, coordinate communications among staff, patients, and providers, and ensure records are properly managed in the Epic EMR system.

Responsibilities include performing clerical duties, scheduling, and maintaining smooth patient flow in a fast-paced clinic, with shifts ranging 5–10 hours.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Experience in physician offices, hospitals, or frontline customer contact preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in.
• Collect records and distribute via Epic EMR system.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Detail oriented

Keyboarding

Education

High school diploma or GED

Tools

Epic EHR

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative for Newcastle Urgent Care in Newcastle. You will deliver front desk and patient services, coordinate communications among staff, patients, and providers, and ensure records are properly managed in the Epic EMR system.

Responsibilities include performing clerical duties, scheduling, and maintaining smooth patient flow in a fast-paced clinic, with shifts ranging 5–10 hours.