Patient Services & Front Desk Specialist

Overlake Hospital Medical Center; Redmond (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000

Employer retirement plan with matching

Free parking and transit passes

Job summary

Overlake Medical Center in Redmond, WA is seeking a Patient Services Representative for the Redmond Urgent Care. This full-time front desk role supports patient check-in, coordination with staff, and liaison with providers.

You will handle records using Epic, answer phones, and deliver courteous service in a busy clinic environment. Benefits include affordable insurance, tuition reimbursement, retirement matching, and commuter perks.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Communication

Multitasking

Detail orientation

Keyboard skills

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center in Redmond, WA is seeking a Patient Services Representative for the Redmond Urgent Care. This full-time front desk role supports patient check-in, coordination with staff, and liaison with providers.

You will handle records using Epic, answer phones, and deliver courteous service in a busy clinic environment. Benefits include affordable insurance, tuition reimbursement, retirement matching, and commuter perks.