Urgent Care Front Desk Specialist – Patient Services

Overlake Medical Center & Clinics; Issaquah (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Free parking

Medical, dental, vision

Generous PTO

Retirement plan with company match

Free Orca transit pass

Employee Assistance program

Professional development

Job summary

Overlake Medical Center and Clinics is seeking a Patient Services Representative for Issaquah Urgent Care. The role provides customers and front office services to patients, coordinating communications among staff, patients, and providers about the check-in process.

Responsibilities include collecting and distributing records via Epic EMR and performing clerical, scheduling, and records activities in support of patients and staff.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multi-tasking

Organization

Detail orientation

Keyboard skills

Administrative experience

Education

High school diploma or GED

Job description

Overlake Medical Center and Clinics is seeking a Patient Services Representative for Issaquah Urgent Care. The role provides customers and front office services to patients, coordinating communications among staff, patients, and providers about the check-in process.

Responsibilities include collecting and distributing records via Epic EMR and performing clerical, scheduling, and records activities in support of patients and staff.