Patient Services Specialist — Front Desk & Scheduling

Overlake Hospital Medical Center; South Carolina; On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Tuition reimbursement up to $10,000/yr

Medical insurance premiums as low as $

Generous retirement plan matching

Free parking

Orca transit passes

Job summary

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Newcastle Urgent Care in Newcastle, WA. The role provides exceptional customer and front office services to patients and coordinates communications among staff, patients, and providers about the patient check-in process.

You will collect records and ensure distribution to appropriate staff via Epic and perform clerical, scheduling, and records activities in support of patients and

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• In this role, you will provide exceptional customer and front office services to patients.
• You will coordinate communications among staff, patients, and providers about patient check-in process.
• You will collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication

Multi-tasking

Detail oriented

Keyboard skills

Education

High school diploma or GED

Job description

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Newcastle Urgent Care in Newcastle, WA. The role provides exceptional customer and front office services to patients and coordinates communications among staff, patients, and providers about the patient check-in process.

You will collect records and ensure distribution to appropriate staff via Epic and perform clerical, scheduling, and records activities in support of patients and