Front Desk Patient Services Specialist

Overlake Hospital Medical Center; United States; On-site; USD 34,000 - 51,000; Part time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000

Generous retirement plan matching

Pre-tax and Roth retirement plans

Employee Assistance Program

Job summary

Overlake Medical Center is seeking a Patient Services Representative to join our team. You will deliver exceptional customer and front office services to patients, coordinating communications among staff, patients, and providers about the check-in process.

Responsibilities include collecting records, distributing to the appropriate staff via Epic EMR, and performing clerical, scheduling, and records activities to support patients and staff.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR.
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Communication

Teamwork

Multitasking

Detail oriented

Education

High school diploma or GED

Tools

Epic EMR

Job description

Overlake Medical Center is seeking a Patient Services Representative to join our team. You will deliver exceptional customer and front office services to patients, coordinating communications among staff, patients, and providers about the check-in process.

Responsibilities include collecting records, distributing to the appropriate staff via Epic EMR, and performing clerical, scheduling, and records activities to support patients and staff.