Urgent Care Front Desk Specialist - Patient Experience

Nextcare-Urgent-Car; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Paid time off

Job summary

NextCare Urgent Care in Kansas seeks a friendly Medical Front Office Receptionist to greet patients, manage scheduling, and support a fast-paced clinic. The role emphasizes patient service, accurate data entry, and teamwork to keep the front desk running smoothly.

Key duties include checking in patients, collecting insurance information, handling payments, and coordinating with back-office staff to ensure timely care and positive patient experiences.

Qualifications

• Minimum high school diploma or GED required.
• Minimum two years of experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.

Responsibilities

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Answers telephone utilizing quality customer service skills.
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing.
• Educates patients on services offered by NextCare for their current or next visit.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Skills

Multi-tasking

Customer service

Prioritization

Critical thinking

Education

High school diploma or GED

Job description

NextCare Urgent Care in Kansas seeks a friendly Medical Front Office Receptionist to greet patients, manage scheduling, and support a fast-paced clinic. The role emphasizes patient service, accurate data entry, and teamwork to keep the front desk running smoothly.

Key duties include checking in patients, collecting insurance information, handling payments, and coordinating with back-office staff to ensure timely care and positive patient experiences.