Urgent Care Front Desk Specialist — Patient Concierge

American Family Care; Fort Collins (CO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Great small business work environment

Advancement opportunity

Job summary

American Family Care (AFC) in Fort Collins, CO, is seeking a medical office clerk to accurately check patients in and out, verify insurance, collect payments, and maintain accurate records. This role focuses on maintaining patient flow and delivering positive patient relations within a supportive team.

The ideal candidate has a high school diploma, basic computer skills, and prior medical clerical experience or a strong customer service orientation.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (e.g., Microsoft Office).
• Accuracy and detail orientation.
• Positive customer service skills.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and opening systems.
• Greet patients and collect insurance and identification documents.
• Register patients, update records, verify insurance, and check out.
• Process patient payments and address billing issues.
• Provide excellent customer service and assist with follow‑up appointments.
• Balance daily charges and reconcile with system reports.
• Complete closing procedures and cash controls.
• Maintain complete and accurate documentation.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Phone manners

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

American Family Care (AFC) in Fort Collins, CO, is seeking a medical office clerk to accurately check patients in and out, verify insurance, collect payments, and maintain accurate records. This role focuses on maintaining patient flow and delivering positive patient relations within a supportive team.

The ideal candidate has a high school diploma, basic computer skills, and prior medical clerical experience or a strong customer service orientation.