Medical Front Desk Specialist — Flexible Scheduling

Talentify; Norfolk (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Dental insurance

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a patient-facing medical clerical specialist to accurately check patients in and out, verify insurance, collect payments, and maintain precise patient records. The role ensures smooth patient flow and high-quality service at a walk-in primary and urgent care setting.

The position emphasizes front-desk duties, billing tasks, and clear communication with patients and clinic staff to support daily operations and patient satisfaction.

Qualifications

• High School diploma or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility and opening systems and preparing new patient registration packets.
• Greet patients and obtain copies of insurance and ID cards.
• Register patients, update records, verify insurance, and check patients out.
• Determine, collect, and process patient payments and address billing issues.
• Respond to patient needs and provide excellent customer service.
• Balance daily patient charges against system reports.
• Perform closing procedures and submit required reports.
• Maintain complete and accurate documentation.
• Undertake other duties as assigned.

Skills

Medical clerical experience

MS Office

Attention to detail

Customer service

Professional appearance

Clear phone mannerisms

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a patient-facing medical clerical specialist to accurately check patients in and out, verify insurance, collect payments, and maintain precise patient records. The role ensures smooth patient flow and high-quality service at a walk-in primary and urgent care setting.

The position emphasizes front-desk duties, billing tasks, and clear communication with patients and clinic staff to support daily operations and patient satisfaction.