Patient Services Coordinator – Medical Office Front Desk

Talentify; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a details-oriented front desk/medical clerical staff to accurately check patients in and out, verify insurance, and maintain patient records. The role focuses on maintaining patient flow and delivering positive patient relations.

The position supports daily clinic operations with emphasis on accurate data entry, billing support, and excellent customer service. Training provided on site.

Qualifications

• High School graduate or equivalent is required.
• Basic computer knowledge and Microsoft Office skills are expected.
• Strong accuracy and detail orientation are essential.
• Positive customer service skills are needed.
• A neat appearance and clear, articulate phone manner are important.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and opening systems.
• Greet patients and collect insurance information and IDs.
• Register patients and update records; verify insurance in a timely manner.
• Collect payments and address billing issues as they arise.
• Provide excellent customer service and assist with follow-up appointments.
• Balance daily patient charges and reconcile with system reports.
• Complete closing procedures and required reports; secure financial assets.
• Maintain complete and accurate documentation.
• Perform other duties as assigned.

Skills

Attention to detail

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a details-oriented front desk/medical clerical staff to accurately check patients in and out, verify insurance, and maintain patient records. The role focuses on maintaining patient flow and delivering positive patient relations.

The position supports daily clinic operations with emphasis on accurate data entry, billing support, and excellent customer service. Training provided on site.