Medical Front Desk & Insurance Specialist

Talentify; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Competitive salary

Flexible schedule

Great small business work environment

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a patient services associate to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and provide positive patient relations in a busy urgent care setting.

The role requires a High School diploma, basic computer skills, and strong attention to detail, with a focus on clear communication and excellent customer service. Training and development are available.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Attention to detail

Phone etiquette

Education

High School diploma

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a patient services associate to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and provide positive patient relations in a busy urgent care setting.

The role requires a High School diploma, basic computer skills, and strong attention to detail, with a focus on clear communication and excellent customer service. Training and development are available.