Patient Access & Check-In Specialist

American Family Care; Tennessee; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Job summary

American Family Care (AFC) is hiring a medical office clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive service in a fast-paced urgent care setting.

The role requires a High School diploma or equivalent, basic computer skills, and strong attention to detail. AFC offers a supportive team environment with benefits and growth opportunities across locations.

Qualifications

• High School diploma or equivalent.
• Previous medical clerical experience preferred.
• Accurate data entry and attention to detail.
• Strong customer service and communication skills.
• Clear and articulate phone mannerism.

Responsibilities

• Open the clinic each day by preparing the facility and systems.
• Greet patients and collect insurance and ID documents.
• Register patients, update records, verify insurance, and record changes.
• Process payments and address billing issues.
• Assist patients with follow-up appointments and requests.
• Balance daily charges against system reports.
• Complete closing procedures and submit reports.
• Maintain complete and accurate documentation.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care (AFC) is hiring a medical office clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will help maintain patient flow and provide positive service in a fast-paced urgent care setting.

The role requires a High School diploma or equivalent, basic computer skills, and strong attention to detail. AFC offers a supportive team environment with benefits and growth opportunities across locations.