Medical Front Desk & Patient Services Coordinator

Talentify; Statesville (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Great small business work environment

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a friendly front desk clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and contribute to a positive patient experience at a busy AFC clinic.

Responsibilities include greeting patients, updating records, processing payments, balancing cash, and handling routine administrative tasks.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Attention to detail

Phone etiquette

Professional appearance

Education

High School diploma

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a friendly front desk clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will help maintain patient flow and contribute to a positive patient experience at a busy AFC clinic.

Responsibilities include greeting patients, updating records, processing payments, balancing cash, and handling routine administrative tasks.