Patient Registration & Billing Specialist

American Family Care; Buffalo (NY); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

American Family Care (AFC) is seeking a friendly front desk clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. The role focuses on smooth patient flow, positive customer service, and precise documentation at a busy urgent care center.

You will greet patients, obtain insurance and ID copies, register and update records, process payments, and support closing procedures while balancing cash and ensuring accurate reports.

Formación

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsabilidades

• Prepare the clinic for opening by reviewing the facility, opening systems, and preparing new patient registration packets and required documents.
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address billing issues.
• Respond promptly to customer needs, provide excellent service, assist with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Conocimientos

Customer service

Attention to detail

Clear communication

Phone manners

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

American Family Care (AFC) is seeking a friendly front desk clerk to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. The role focuses on smooth patient flow, positive customer service, and precise documentation at a busy urgent care center.

You will greet patients, obtain insurance and ID copies, register and update records, process payments, and support closing procedures while balancing cash and ensuring accurate reports.