Medical Front Desk & Patient Services Coordinator

Talentify; Cypress (TX); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Great small business work environment

Flexible scheduling

Job summary

American Family Care (AFC) is seeking a detail-oriented front desk/clerical associate to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will ensure smooth patient flow and deliver positive customer relations in a walk-in primary/urgent care setting.

The role requires a high school diploma, basic computer skills, and a professional demeanor. Prior medical clerical experience is preferred, with strict accuracy in documentation and

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Education

High School diploma

Tools

Microsoft Office

Job description

American Family Care (AFC) is seeking a detail-oriented front desk/clerical associate to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will ensure smooth patient flow and deliver positive customer relations in a walk-in primary/urgent care setting.

The role requires a high school diploma, basic computer skills, and a professional demeanor. Prior medical clerical experience is preferred, with strict accuracy in documentation and