Urgent Care Clinic Leader — Drive Ops & Patient Care

American Family Care; Orange Beach (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

American Family Care in Alabama is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a dynamic team, and ensure exceptional patient experiences in our fast-paced centers. You will supervise Medical Assistants, Receptionists, and X-Ray Techs, coordinate with Providers, manage scheduling, compliance, and P&L, and drive performance across the clinic.

This hands-on leadership role offers autonomy, opportunity for growth, and the chance to impact patient care within AFC's

Qualifications

• 3+ years of healthcare management experience in urgent care, ambulatory care preferred.
• Proven leadership and staff development abilities.
• Experience with EMR systems, especially Experity.
• Strong scheduling, payroll, and budget management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

Skills

Healthcare leadership

Staff coaching

EMR experience

Scheduling & payroll

Budget management

Communication

Emotional intelligence

Tools

Experity EMR

Job description

American Family Care in Alabama is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a dynamic team, and ensure exceptional patient experiences in our fast-paced centers. You will supervise Medical Assistants, Receptionists, and X-Ray Techs, coordinate with Providers, manage scheduling, compliance, and P&L, and drive performance across the clinic.

This hands-on leadership role offers autonomy, opportunity for growth, and the chance to impact patient care within AFC's