Urgent Care Clinic Manager - Lead Operations & Team Growth

American Family Care, Inc.; Auburn (AL); On-site; USD 55,000 - 65,000; Full time

Job summary

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a diverse team of medical staff, and ensure exceptional patient experiences at our Auburn, AL center. You will supervise Medical Assistants, Receptionists, and X-Ray Techs, manage scheduling, compliance, and P&L, and partner with Providers to drive performance.

The role requires 3+ years in healthcare management, active BLS, EMR experience (Experity preferred), and strong budgeting and

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Proven leadership and staff development skills.
• EMR experience (Experity preferred).
• Active BLS certification required or must be obtained within onboarding period.
• Strong budgeting, scheduling, and payroll abilities.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

Skills

Healthcare management

Leadership

Scheduling

Budgeting

Education

BLS certification

Tools

Experity EMR

Job description

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a diverse team of medical staff, and ensure exceptional patient experiences at our Auburn, AL center. You will supervise Medical Assistants, Receptionists, and X-Ray Techs, manage scheduling, compliance, and P&L, and partner with Providers to drive performance.

The role requires 3+ years in healthcare management, active BLS, EMR experience (Experity preferred), and strong budgeting and