Clinic Manager

American Family Care; Marlborough (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

American Family Care seeks an Urgent Care Clinic Manager to lead daily operations and a dynamic team, delivering exceptional patient experiences.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs; partner with Providers and Advanced Practice Professionals; own performance metrics and finance oversight; ensure HIPAA/OSHA compliance; and drive staffing, scheduling, and payroll processes.

Qualifications

• 3+ years of healthcare management experience.
• Strong leadership background to coach and retain teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience with Experity highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction, staff turnover, and budget adherence.
• Maintain compliance with HIPAA, OSHA and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as liaison with regional leadership and report performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor during peak hours.

Skills

Healthcare management

Leadership

Staff development

Budget management

Analytical skills

Education

Medical Assistant certification

Tools

Experity

Job description

Welcome to the internal careers page for American Family Care's corporate-operated urgent care centers across AL, CT, FL, GA, MA & TN!

When you join the American Family Care team, you play a critical role in our mission to provide the best patient care experience in the urgent care space.

We hope you will find a role here that speaks to you. Our Talent Acquisition team is passionate about bringing our patient care experience to life, and we are thrilled to see you here. We look forward to connecting with you live!

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands‑on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high‑growth setting.

About the Role

As an Urgent Care Clinic Manager, you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast‑paced environment of urgent care with the long‑term leadership impact of healthcare administration.

You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Key Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day‑to‑day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What We’re Looking For

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high‑performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision‑making skills.

Why Join AFC?

• A mission‑driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High‑impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Ready to Make an Impact?

Apply now to become an essential leader in our urgent care mission. Bring your expertise in healthcare management—and help us deliver the Right Care, Right Now.

Work environment

Fast‑paced urgent care with frequent role‑switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.