Urgent Care Clinic Manager: Lead Ops & Patient Experience

American Family Care; Huntsville (AL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Leadership development

Growth opportunities

Job summary

American Family Care (AFC) is hiring an Urgent Care Clinic Manager to oversee daily operations and lead a dynamic team, delivering exceptional patient experiences. You will manage Medical Assistants, Receptionists, and X-Ray Techs while partnering with Providers and Advanced Practice Professionals to drive center performance.

You will monitor KPIs, ensure compliance, handle staffing, scheduling, payroll, and finance oversight, and collaborate with regional leadership to implement improvement

Qualifications

• 3+ years of healthcare management experience.
• Strong leadership with ability to coach and retain staff.
• Clinical experience or Medical Assistant certification is a plus.
• Proficient in scheduling and payroll systems; EMR experience (Experity) preferred.
• Solid understanding of healthcare administration, compliance, and budgeting.
• Excellent communication and emotional intelligence.

Responsibilities

• Lead and mentor non-provider staff, cultivating service, accountability, and operational excellence.
• Manage day-to-day clinic operations and scheduling to ensure smooth patient flow.
• Monitor KPIs such as wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as primary liaison with regional leadership and report performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in to support on the floor during peak hours.

Skills

Leadership

Staff management

Budget management

Healthcare operations

Communication

Tools

EMR systems (Experity)

Scheduling systems

Payroll systems

Job description

American Family Care (AFC) is hiring an Urgent Care Clinic Manager to oversee daily operations and lead a dynamic team, delivering exceptional patient experiences. You will manage Medical Assistants, Receptionists, and X-Ray Techs while partnering with Providers and Advanced Practice Professionals to drive center performance.

You will monitor KPIs, ensure compliance, handle staffing, scheduling, payroll, and finance oversight, and collaborate with regional leadership to implement improvement