Urgent Care Clinic Manager: Lead Teams, Elevate Care

American Family Care; Marlborough (MA); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

American Family Care seeks an Urgent Care Clinic Manager to lead daily operations and a dynamic team, delivering exceptional patient experiences.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs; partner with Providers and Advanced Practice Professionals; own performance metrics and finance oversight; ensure HIPAA/OSHA compliance; and drive staffing, scheduling, and payroll processes.

Qualifications

• 3+ years of healthcare management experience.
• Strong leadership background to coach and retain teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience with Experity highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.

Responsabilités

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction, staff turnover, and budget adherence.
• Maintain compliance with HIPAA, OSHA and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as liaison with regional leadership and report performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor during peak hours.

Connaissances

Healthcare management

Leadership

Staff development

Budget management

Analytical skills

Formation

Medical Assistant certification

Outils

Experity

Description du poste

American Family Care seeks an Urgent Care Clinic Manager to lead daily operations and a dynamic team, delivering exceptional patient experiences.

You will supervise Medical Assistants, Receptionists, and X-Ray Techs; partner with Providers and Advanced Practice Professionals; own performance metrics and finance oversight; ensure HIPAA/OSHA compliance; and drive staffing, scheduling, and payroll processes.