Upscale Service Manager - Lead Floor & Guest Experience

Brewed To Serve Restaurant Group; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Dining privileges across Brewed To See

Growth opportunities within multi-cone

Leadership-driven culture

Job summary

White Oak in Downtown Atlanta, part of Brewed To Serve Restaurant Group, is seeking a Service Manager to lead from the floor in an upscale setting. You’ll run service periods, coach the FOH team, and uphold gracious hospitality with room to grow within a multi-concept group.

Responsibilities include daily service operations, staff development, scheduling, inventory basics, and partnering with culinary and bar teams to ensure smooth service and a guest-first experience.

Qualifications

• Experience leading front-of-house in upscale restaurants.
• Ability to coach and develop service teams to high standards.
• Familiarity with wine and beer programs preferred; cocktail program knowledge valued.
• Proven ability to train teams and maintain service consistency.
• Experience with restaurant systems (Toast, MarginEdge) and AI tools is a plus.
• Strong communication with guests and staff; ability to manage high-pressure service periods.
• Availability to work nights, weekends, and holidays as required.

Responsibilities

• Lead daily service operations, running the floor during lunch, dinner, and events.
• Coach, train, and develop the service team to standards.
• Manage opening/closing duties, floor plans, and section assignments.
• Handle guest concerns with grace and judgment.
• Support scheduling, staffing, and hiring for FOH roles.
• Collaborate with culinary and bar teams to ensure smooth service.
• Assist with inventory, ordering, and cost controls for FOH.
• Foster servant leadership and accountability within the team.

Skills

FOH leadership

Service operations

Wine/beer knowledge

Training teams

Toast/MarginEdge

AI tools familiarity

Communication

Evening/weekend availability

Tools

Toast

MarginEdge

AI tools

Job description

White Oak in Downtown Atlanta, part of Brewed To Serve Restaurant Group, is seeking a Service Manager to lead from the floor in an upscale setting. You’ll run service periods, coach the FOH team, and uphold gracious hospitality with room to grow within a multi-concept group.

Responsibilities include daily service operations, staff development, scheduling, inventory basics, and partnering with culinary and bar teams to ensure smooth service and a guest-first experience.