Fine-Dining Service Manager | Elevate Guest Experiences

TEI Hospitality; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term disability

Flexible spending Account

Paid time off

Job summary

TEI Hospitality, featuring Ray’s on the River in Atlanta, seeks a Service Manager to lead and elevate front-of-house service. This role focuses on coaching teams, upholding dining standards, and delivering refined guest experiences in a fine-dining setting.

You will ensure seamless coordination with culinary staff, mentor staff on etiquette, and drive loyalty through exceptional service. This position requires flexibility to work evenings and weekends in a high-end dining environment.

Qualifications

• Must be authorized to work in the United States and pass a background check.
• Demonstrated experience in a hospitality or service-focused environment, preferably upscale or fine-dining settings.
• Deep understanding of hospitality service standards, guest engagement, and service recovery best practices.
• Strong organizational, communication, and problem-solving skills with keen attention to detail.
• Collaborative leadership style with the ability to work independently and as part of a cohesive management team.
• Flexible availability, including evenings, weekends, and holidays as required by restaurant operations.

Responsibilities

• Deliver warm, polished, and personalized service that consistently exceeds guest expectations.
• Lead, support, and coordinate front-of-house service teams to ensure flawless execution each shift.
• Observe service performance on the floor, providing real-time coaching and addressing opportunities with professionalism and discretion.
• Serve as a primary point of contact for guest feedback, resolving concerns thoughtfully and promptly to preserve the dining experience.
• Uphold and model Ray’s service standards, ensuring consistency, grace, and attention to detail at every touchpoint.
• Partner with leadership to develop initiatives that elevate service quality, guest engagement, and overall experience.
• Build genuine relationships with repeat guests and VIPs to foster loyalty and long-term connections to the brand.
• Review guest feedback and trends to identify opportunities for service enhancements and continuous improvement.
• Support service-driven strategies that enhance guest retention and reinforce Ray’s reputation for excellence.
• Oversee daily front-of-house operations, including scheduling and floor coverage, to support seamless service.
• Train and mentor service staff on fine-dining etiquette, service sequences, and hospitality best practices.
• Ensure quality control through consistent service execution and adherence to established procedures.

Skills

Attention to Detail

Leadership

Communication

Ability to Work Under Pressure

Organizational Skills

Adaptability

Job description

TEI Hospitality, featuring Ray’s on the River in Atlanta, seeks a Service Manager to lead and elevate front-of-house service. This role focuses on coaching teams, upholding dining standards, and delivering refined guest experiences in a fine-dining setting.

You will ensure seamless coordination with culinary staff, mentor staff on etiquette, and drive loyalty through exceptional service. This position requires flexibility to work evenings and weekends in a high-end dining environment.