Service Manager - White Oak

Brewed To Serve Restaurant Group; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Dining privileges across Brewed To See

Growth opportunities within multi-cone

Leadership-driven culture

Job summary

White Oak in Downtown Atlanta, part of Brewed To Serve Restaurant Group, is seeking a Service Manager to lead from the floor in an upscale setting. You’ll run service periods, coach the FOH team, and uphold gracious hospitality with room to grow within a multi-concept group.

Responsibilities include daily service operations, staff development, scheduling, inventory basics, and partnering with culinary and bar teams to ensure smooth service and a guest-first experience.

Qualifications

• Experience leading front-of-house in upscale restaurants.
• Ability to coach and develop service teams to high standards.
• Familiarity with wine and beer programs preferred; cocktail program knowledge valued.
• Proven ability to train teams and maintain service consistency.
• Experience with restaurant systems (Toast, MarginEdge) and AI tools is a plus.
• Strong communication with guests and staff; ability to manage high-pressure service periods.
• Availability to work nights, weekends, and holidays as required.

Responsibilities

• Lead daily service operations, running the floor during lunch, dinner, and events.
• Coach, train, and develop the service team to standards.
• Manage opening/closing duties, floor plans, and section assignments.
• Handle guest concerns with grace and judgment.
• Support scheduling, staffing, and hiring for FOH roles.
• Collaborate with culinary and bar teams to ensure smooth service.
• Assist with inventory, ordering, and cost controls for FOH.
• Foster servant leadership and accountability within the team.

Skills

FOH leadership

Service operations

Wine/beer knowledge

Training teams

Toast/MarginEdge

AI tools familiarity

Communication

Evening/weekend availability

Tools

Toast

MarginEdge

AI tools

Job description

Downtown Atlanta, GA | Full-Time | $55,000–$75,000/year

ABOUT WHITE OAK

White Oak is downtown Atlanta's home for refined Southern hospitality. Our culinary program is rooted in Southern cooking with Southern European influence, paired with a thoughtful cocktail and wine program in a warm, polished setting on Peachtree Street. White Oak is part of Brewed To Serve Restaurant Group, an Atlanta-based, locally owned company celebrating 30 years of creating authentic hospitality experiences — a family of concepts that also includes Max Lager's Wood-Fired Grill & Brewery and Bold Monk Brewing Co.

THE ROLE

We're looking for a Service Manager who leads from the floor. You'll run service periods, coach and develop our front-of-house team, and uphold the standard of gracious, detail-driven hospitality our guests expect. This is a great role for a strong AGM, senior captain, or current service manager ready to take real ownership in an upscale, high-standards environment — with room to grow within a multi-concept group.

WHAT YOU'LL DO

• Lead daily service operations, running the floor during lunch, dinner, and private events
• Coach, train, and hold the service team to White Oak's steps of service and hospitality standards
• Manage opening and closing duties, floor plans, and section assignments
• Handle guest concerns in the moment with grace and sound judgment
• Support scheduling, staffing, and hiring for front-of-house positions
• Partner with the culinary and bar teams to keep service smooth and communication tight
• Assist with inventory, ordering, and cost controls for front-of-house operations
• Contribute to a culture of servant leadership, accountability, and genuine care

WHAT WE'RE LOOKING FOR

• 2+ years in a service manager, AGM, or senior FOH leadership role in a full-service restaurant (upscale or fine dining experience a plus)
• A polished, calm floor presence and a genuine love of hospitality
• Wine and/or beer knowledge preferred; cocktail program familiarity valued
• Experience training and developing service teams
• Proficiency with restaurant systems; experience with Toast, MarginEdge, and AI tools a plus
• Strong communication skills with both guests and staff
• Availability to work nights, weekends, and holidays as the business requires

WHAT WE OFFER

• Paid time off
• Dining privileges across all Brewed To Serve concepts
• Real growth opportunities within a multi-concept, locally owned group
• A leadership team that believes in creativity, care, and hospitality that endures

Brewed To Serve Restaurant Group is an equal opportunity employer.