Upscale Front Desk Agent - Guest Services

Zyyo LLC.; Louisville (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Zyyo LLC. is seeking a Front Desk Agent for an upper-upscale downtown hotel. You will welcome guests, check them in and out, and assist with reservations and guest requests. A professional, guest-focused demeanor and strong communication are essential to deliver exceptional service.

Prepare for a fast-paced front desk environment with coordination across departments to ensure a smooth guest experience and accurate billing. Weekend and holiday flexibility is preferred.

Qualifications

• Previous hotel front desk, hospitality, or customer service experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to work flexible shifts, including weekends and holidays as needed.

Responsibilities

• Welcome and assist guests with a warm, professional, service-focused approach.
• Check guests in and out accurately and efficiently.
• Assist with reservations, room assignments, and guest requests.
• Respond professionally to guest questions, requests, and concerns.
• Handle billing questions, payments, and guest account inquiries.
• Process cash and credit card transactions accurately.
• Provide information about hotel services, amenities, and the local area.
• Monitor arrivals, departures, VIPs, and special requests.
• Communicate with Housekeeping and other hotel departments to meet guest needs.
• Maintain a clean, organized, and welcoming Front Desk and lobby.

Skills

Customer service

Communication

Attention to detail

Professionalism

Tools

PMS software

Cash handling

Job description

Zyyo LLC. is seeking a Front Desk Agent for an upper-upscale downtown hotel. You will welcome guests, check them in and out, and assist with reservations and guest requests. A professional, guest-focused demeanor and strong communication are essential to deliver exceptional service.

Prepare for a fast-paced front desk environment with coordination across departments to ensure a smooth guest experience and accurate billing. Weekend and holiday flexibility is preferred.