Luxury Front Desk Agent: Elevate the Guest Experience

Coury Hospitality; Southlake (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Agent to deliver an elevated arrival and departure experience in our luxury boutique setting. You will greet guests warmly, handle check-in and check-out, and advise on amenities, dining options, and local attractions using the property management system.

Strong communication, attention to detail, and professionalism are essential, with the ability to multitask in a fast-paced environment.

Qualifications

• Prior front desk or guest services experience in a luxury or boutique hotel preferred.
• Experience using a property management system and basic computer applications is required.
• Excellent verbal and written communication skills with a polished, service-oriented demeanor.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure, creating a refined first and last impression.
• Perform guest check-in and check-out procedures accurately and efficiently using the property management system.
• Communicate clearly and courteously with guests to anticipate needs, address requests, and resolve concerns promptly.
• Provide information regarding hotel amenities, services, dining options, and local attractions.
• Process room assignments, upgrades, rate changes, and special requests in accordance with hotel policies.

Skills

Guest services

Communication

Multitasking

Professionalism

Conflict resolution

Attention to detail

Teamwork

Flexibility with shifts

Education

High school diploma

Tools

PMS software

MS Office (basic)

Job description

Coury Hospitality is seeking a Front Desk Agent to deliver an elevated arrival and departure experience in our luxury boutique setting. You will greet guests warmly, handle check-in and check-out, and advise on amenities, dining options, and local attractions using the property management system.

Strong communication, attention to detail, and professionalism are essential, with the ability to multitask in a fast-paced environment.