Front Desk Agent - ZYREA

IHG Hotels; United States; On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Insurance

Job summary

IHG Hotels in the United States seeks a Front Desk Agent to welcome guests, handle bookings, and manage check-in/check-out processes. You will acknowledge Rewards Club members, upsell services, and address guest questions with local insights to ensure a friction-free stay.

Your day includes processing cash/credit transactions, collecting IDs, issuing keys, and safeguarding deposits. Flexibility for nights, weekends, and holidays is required, with a polished appearance and proactive guest care.

Qualifications

• At least 1 year of front desk or guest service experience.
• Good reading, writing, basic math and computer skills.
• Ability to be flexible for night, weekend and holiday shifts.
• Diploma or degree preferred but not required.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge rewards members and returning guests in person or by phone.
• Take and manage bookings, upsell opportunities and share ways to improve stay.
• Handle cash and credit transactions.
• Check guests in and out, collect IDs, issue room keys and manage safety deposit boxes.
• Record guest preferences and respond to requests, questions and concerns.
• Be a trusted contact for guests and assist with billing and local knowledge as needed.
• Follow safety procedures and report incidents; wear required safety gear.
• Maintain a professional appearance and act as a brand ambassador.
• Stay aware of daily events and assist with ad-hoc duties as needed.

Skills

Communication

Problem solving

Language fluency

Tech savvy

Flexibility

Education

High School Diploma

College degree (bonus)

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day's schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech‑savvy - you'll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $17.75 to $19.94. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.