Front Desk Agent - ZYREA

InterContinental Hotels Group; Huntsville (AL); In loco; USD 24.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical/dental/vision insurance

401k

Descrizione del lavoro

InterContinental Hotels Group in Huntsville is seeking a Front Desk Agent to welcome guests, handle transactions, and provide local insights to ensure a friction-free stay.

You will check guests in and out, acknowledge Rewards Club members, address requests, and collaborate with team members to maintain safety and a warm, professional image. Night/weekend flexibility and a high school diploma are required, with front desk experience preferred.

Competenze

• Clear communication with guests and colleagues.
• Ability to read, write, basic math, and use computers.
• Experience in front desk or guest service is preferred.

Mansioni

• Greet guests and manage check-ins/outs.
• Acknowledge IHG Rewards Club members and returning guests.
• Assist guests with bookings and upsell opportunities.
• Handle cash and card transactions accurately.
• Provide local knowledge and resolve guest requests and concerns.
• Maintain safety procedures and present a professional image.

Conoscenze

Communication skills

Problem-solving

Language fluency

Literacy & Tech

Flexibility

Front desk experience

Physical strength

Formazione

High school diploma

College degree (bonus)

Descrizione del lavoro

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $17.75 to $19.94.We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.