Luxury Front Desk Agent - Guest Experience Champion

Paycom; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Hotel ZaZa Dallas is seeking a Front Desk Agent to join our Front Office team. This role is a primary guest contact, delivering personalized welcome and attentive service in a luxury environment. You will handle check-in/check-out, reservations assistance, and respond to guest needs with professionalism and poise.

The ideal candidate has experience in luxury hospitality, excellent communication skills, and a detail-oriented approach to ensure memorable guest experiences across all touchpoints.

Qualifications

• Prior experience in a luxury hotel, resort, or hospitality environment.
• Excellent communication skills, a positive attitude, attention to detail, and a passion for delivering memorable guest experiences.

Responsibilities

• Welcome guests in a warm, professional, and courteous manner.
• Complete guest check-in and check-out processes efficiently and accurately.
• Verify guest information, payment methods, room assignments, and reservation details.
• Provide information regarding hotel amenities, services, dining options, local attractions, and special events.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Assist guests with reservations, modifications, cancellations, and special accommodations.
• Maintain accurate guest records and hotel documentation in the PMS.
• Handle cash, credit card transactions, and billing inquiries with accuracy and accountability.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to fulfill guest requests.
• Monitor room status, availability, and occupancy to support operations.
• Promote hotel services, upgrades, packages, and loyalty programs.

Skills

Customer service

Communication

Hospitality

English proficiency

Job description

Hotel ZaZa Dallas is seeking a Front Desk Agent to join our Front Office team. This role is a primary guest contact, delivering personalized welcome and attentive service in a luxury environment. You will handle check-in/check-out, reservations assistance, and respond to guest needs with professionalism and poise.

The ideal candidate has experience in luxury hospitality, excellent communication skills, and a detail-oriented approach to ensure memorable guest experiences across all touchpoints.