Front Desk Agent - ZYREA

IHG Hotels & Resorts; Huntsville (AL); In loco; USD 24.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical/dental/vision

Insurance

401k

Descrizione del lavoro

IHG Hotels & Resorts in Huntsville, AL is seeking a Front Desk Agent to welcome guests, handle check-in/out, and provide local insights for a smooth stay. You will manage bookings, upsell services, and ensure a friction-free arrival experience.

The role requires strong communication, problem-solving, basic computer skills, and at least one year in a front desk or guest services position. A high school diploma is required; a college degree is a bonus.

Competenze

• Must have high school diploma or equivalent.
• Experience in front desk or guest services for at least 1 year.
• Strong communication and problem-solving skills.
• Basic reading, writing, math and computer skills.
• Flexibility for night, weekend and holiday shifts.

Mansioni

• Be the warm welcome that starts a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests.
• Take and manage guest bookings and upsell services.
• Handle cash and credit transactions accurately.
• Check guests in and out, issue room keys, manage safekeeping.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear required protective gear.
• Maintain a professional appearance and act as a brand ambassador.
• Keep up to date with events and activities on the day’s schedule.

Conoscenze

Communication skills

Problem solving

Fluency in local language

Basic computer literacy

Flexibility with night/weekend/holiday

Front desk experience

Formazione

High school diploma or equivalent

College/university degree (bonus)

Descrizione del lavoro

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your Day to Day -

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

What We Need from You -

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $17.75 to $19.94.We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.