Luxury Front Desk Concierge

Coury Hospitality; Southlake (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Agent to deliver an elevated arrival and departure experience for guests in a luxury boutique setting. You will check guests in and out using the property management system, provide information on amenities and local attractions, and coordinate with housekeeping and concierge to ensure seamless service throughout the stay.

The role requires exceptional communication, meticulous attention to detail, and a professional demeanor to uphold our boutique

Qualifications

• Prior front desk or guest services experience in a luxury or boutique hotel preferred.
• Excellent verbal and written communication skills with a polished, service-oriented demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications preferred.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure, creating a refined first and last impression.
• Perform guest check-in and check-out procedures accurately and efficiently using the property management system.
• Communicate clearly and courteously with guests to anticipate needs, address requests, and resolve concerns promptly.
• Provide information regarding hotel amenities, services, dining options, and local attractions.
• Process room assignments, upgrades, rate changes, and special requests in accordance with hotel policies.
• Handle cash, credit card transactions, and billing inquiries accurately and in compliance with accounting procedures.
• Respond to guest inquiries via phone, email, and in person with professionalism and attention to detail.
• Maintain accurate guest records, reservations, and profiles, ensuring confidentiality at all times.
• Coordinate with housekeeping, bell services, concierge, and maintenance to ensure seamless guest service.
• Resolve guest concerns or complaints with empathy and professionalism, escalating issues as appropriate.
• Maintain a clean, organized front desk and lobby presence.
• Follow all hotel security, privacy, and emergency procedures.
• Adhere to all health, safety, and sanitation regulations.
• Support sustainability and environmentally responsible initiatives.
• Additional tasks and responsibilities may be assigned at the discretion of the manager.
• Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Skills

Front desk experience

Luxury boutique hospitality

Guest services

Communication skills

Attention to detail

Professional demeanor

Tools

Property management system

Job description

Coury Hospitality is seeking a Front Desk Agent to deliver an elevated arrival and departure experience for guests in a luxury boutique setting. You will check guests in and out using the property management system, provide information on amenities and local attractions, and coordinate with housekeeping and concierge to ensure seamless service throughout the stay.

The role requires exceptional communication, meticulous attention to detail, and a professional demeanor to uphold our boutique