Front Desk Agent

Hotel Bourre Bonne; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Hotel Bourre Bonne in Louisville, KY is seeking a friendly Front Desk Agent to join our downtown, upper-upscale team. You will greet guests, check them in and out, handle reservations, and respond to inquiries with a professional and service-focused approach.

We value strong customer service, attention to detail, and the ability to work collaboratively in a fast-paced environment while maintaining a polished appearance and attitude.

Qualifications

• Experience in hotel front desk or customer service.
• Strong communication and guest service orientation.
• Ability to handle cash and payments.

Responsibilities

• Greet and assist guests with a warm, professional approach.
• Check in/out guests accurately and efficiently.
• Assist with reservations, room assignments, and guest requests.
• Handle billing questions and process cash/card transactions.
• Provide information about hotel services and local area.
• Coordinate with housekeeping and other departments to meet guest needs.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Cash handling

Tools

Hotel PMS

Property Management System

Job description

Position SummaryAn upper-upscale downtown hotel is seeking a friendly, professional, and service-driven Front Desk Agent to join our Front Office team. The Front Desk Agent is responsible for providing exceptional guest service throughout the guest stay while ensuring smooth and efficient front desk operations.ResponsibilitiesWelcome and assist guests with a warm, professional, and service-focused approach.Check guests in and out accurately and efficiently.Assist with reservations, room assignments, and guest requests.Respond professionally to guest questions, requests, and concerns.Handle billing questions, payments, and guest account inquiries.Process cash and credit card transactions accurately.Provide information about hotel services, amenities, and the local area.Monitor arrivals, departures, VIPs, and special requests.Communicate effectively with Housekeeping and other hotel departments to meet guest needs.Maintain a clean, organized, and welcoming Front Desk and lobby.Follow hotel policies, procedures, cash-handling standards, and service expectations.Assist with resolving guest concerns and escalate issues when necessary.Communicate important guest and operational information to the appropriate team members.QualificationsPrevious hotel Front Desk, hospitality, or customer service experience preferred.Excellent customer service and communication skills.Strong attention to detail and organizational skills.Ability to remain professional and calm in a fast-paced environment.Comfortable using computers and hotel property management systems.Professional appearance and positive demeanor.Ability to work independently and as part of a team.Ability to work flexible shifts, including weekends and holidays as needed.What We’re Looking ForA dependable hospitality professional who takes pride in creating a welcoming guest experience and providing exceptional service. The ideal candidate is professional, attentive to detail, and enjoys working with people in a fast-paced hotel environment.If you are ready to grow your hospitality career in an upper-upscale hotel environment, we encourage you to apply.