Upscale Auto Service Advisor | Growth & Benefits

Fix Group; Indiana; Presencial; USD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

401K Plan with Company Match

Paid Vacation, Holidays, and Sick Days

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Employer-paid Life Insurance

Growth opportunities

Resumo da oferta

Fix Group Management is seeking a Service Advisor for our busy Indiana auto repair shop. You will greet customers, document vehicle details, explain repairs, and coordinate with technicians to ensure timely service with high customer satisfaction.

The role emphasizes selling recommended repairs within profit guidelines and maintaining clear communication with customers and team members. A strong focus on accuracy and efficiency is expected.

Qualificações

• 3+ years of experience as a Service Advisor or related position
• Ability to work and complete tasks in a busy environment with distractions
• Competent use of Windows computers; typing 30 wpm; basic math with a calculator

Responsabilidades

• Greet customers and collect check-in information (VIN, mileage, build date, concerns)
• Perform vehicle walkarounds; document condition with photos and notes
• Provide clear explanations of repairs and costs to customers
• Sell recommended repairs within company profit guidelines; explain value to customers
• Coordinate with technicians, store manager, and parts team to meet timelines
• Maintain customer communication; update on repairs and completion times
• Create and manage repair orders; prepare quotes and invoices
• Assist customers with extended warranty claims and documentation
• Maintain RO status on the shop board and ensure accuracy before delivery

Conhecimentos

English fluency

Customer service

Communication skills

Math skills

Ferramentas

Windows OS

Office software (Word/Excel)

Descrição da oferta de emprego

Fix Group Management is seeking a Service Advisor for our busy Indiana auto repair shop. You will greet customers, document vehicle details, explain repairs, and coordinate with technicians to ensure timely service with high customer satisfaction.

The role emphasizes selling recommended repairs within profit guidelines and maintaining clear communication with customers and team members. A strong focus on accuracy and efficiency is expected.