Automotive Service Advisor — Boost Customer Satisfaction & Profit

Expressway Dodge; Mount Vernon (IN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Onsite clinic

Job summary

Expressway Jeep in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor who can write service orders, sell services, and help dispatch and track technicians.

The role requires excellent customer service, automotive knowledge, and strong computer literacy, with compensation based on experience plus commission. You will meet with customers, determine repair needs, and work to increase satisfaction while maintaining ethical standards and a professional image.

Qualifications

• High School Diploma or equivalent required.
• Automotive knowledge of maintenance and repairs.
• Strong customer service skills and ability to communicate clearly.
• Proficient computer literacy and familiarity with shop software.

Responsibilities

• Meet with customers to determine repair or service needs.
• Increase customer satisfaction by building relationships.
• Maintain standards of ethical business practices and professional image.
• Monitor vehicle progress and update customers frequently.
• Help maximize shop profitability and assist with promotions.
• Oversee technicians' time management, parts orders, and job completion.

Skills

Automotive knowledge

Customer service

Computer literacy

Education

High School Diploma or equivalent

Job description

Expressway Jeep in Mt. Vernon, Indiana is seeking an organized and motivated Service Advisor who can write service orders, sell services, and help dispatch and track technicians.

The role requires excellent customer service, automotive knowledge, and strong computer literacy, with compensation based on experience plus commission. You will meet with customers, determine repair needs, and work to increase satisfaction while maintaining ethical standards and a professional image.